Frequently Asked Questions
Everything you need to know about your Shaggy experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Shaggy is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to reduce our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately via live chat for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.